Shared spaces, easier everyday life.

Can reservations be paid for in Varaus.app?

Yes, in the Pro plan. Reservations are paid with the balance loaded into the service. Users can load balance using the most common credit cards.

The balance system has been developed to ensure that even nominal reservation fees are profitable for the housing company. For example, from a €0.50 reservation fee, €0.45 is credited to the housing company.

Is there a fee for loading the balance?

Yes, we charge a €1 loading fee in addition to the loaded balance. The loaded balance is valid for 2 years from the last loading.

Can I price reservations according to time and day?

Absolutely, in the Pro plan. This was one of the main thoughts in developing the service. Generally, for example, common rooms are significantly more popular on weekends but remain empty on weekdays.

How are reservation fees transferred to the housing company?

We transfer the reservation fees four times a year, after each quarter. A commission and any service fees are deducted from the reservation fees. This minimizes the need for payment processing.

Can I allow recurring reservations for free reservations as well?

Yes, you can. However, we recommend that recurring reservations be used only for paid reservations. Otherwise, an unnecessary recurring reservation may easily go uncancelled.

Can the reservation calendar be hidden from outsiders?

In the Pro version, the housing company's admin can set a invitation code for new residents. The user enters the invitation code only the first time. After this, the reservation calendars function normally.

Normally, only the apartment number is displayed in the reservations. This has proven useful, for example, in situations where the previous resident left laundry in the machine.

In the Pro version, the housing company's admin can also hide the apartment numbers from other users. In this case, only the housing company's admins see the details of the reservers.

How can non-computer-savvy residents make reservations?

In our experience, non-computer-savvy residents are not as common a problem as feared. However, if needed, you can easily keep one day a week outside of electronic reservations. On such a day, for example, Monday reservations could be made using a traditional reservation book.

It is also possible to agree with your property management office on phone reservations. In this model, the resident makes the reservation by calling the property management office, which marks the reservation on behalf of the housing company administrator.

What can be reserved with Varaus.app?

The service's reservation calendars are suitable for reserving almost any space or item. The most common ones are sauna, laundry room, drying room, and club room. Other items may include guest parking spaces, grills, or other shared items.

Can regular slots be reserved for, for example, the sauna?

Absolutely. This is a separate setting. You can, for example, limit the regular slots to one time a week while still allowing unlimited individual reservations. The system renews the regular slot once a week as long as the user has balance or the regular slot is cancelled.

How is the sauna heated without regular slots?

If the sauna has a lot of use, a ready-to-use heater is usually the most sensible option. This allows for very broad opening hours at minimal cost. With a more traditional heater, it's advisable to limit sauna booking times to the most probable times, such as weekday evenings and weekends.

How is information about the service communicated to residents?

A personalized introduction brochure can be directly downloaded for the housing company from the system. The PDF has three A4 pages: Finnish, English and Swedish. Print all pages or just the language you need, then distribute them to residents or post them on the notice board.

In the Pro plan, the system also has an information feature. This allows the housing company's administrators to send electronic notices to residents registered in the service. This is beneficial when a new reservation item is added to the service or a communal event is organized in the club room.

I do not want to manage the reservation settings for the housing company. Can I request changes to the settings via email?

Practically all settings can be adjusted through self-service. This speeds up the process of making changes and reduces the likelihood of errors.

If you do not wish to make the changes yourself, you can request the changes via email. A fee of €25/10 minutes of work (including 25.5% VAT) will be charged. The fee will be included with other charges on the next invoice.

I have a need for a specific feature. Can it be implemented?

We welcome feedback. We aim to implement especially those features that are beneficial to multiple housing companies. Ideas from clients have included exporting data to Excel files and the housing company's email bulletins. Both are now available in the Pro plan.